Engineering Planning, Engineering Stores
£30,000 to £35,000 Per Annum
25 days holiday
Service Coordinator (Service Department)
Salary £30,000 pa - £35,000 pa
A successful and expanding Machinery supplier are seeking to strengthen their Service Department with the appointment of a Service Coordinator. This business supply machinery to customers Globally, backed by outstanding customer care and service support.
You will be responsible for providing office-based support including the coordination of the Service Team and Sub Contractors via phone, email and internet. An important element of this role focuses on the coordination of the weekly work schedules for Service Engineers, ensuring their workload is mapped in a logical way to ensure their time is utilised effectively. This will include booking foreign travel and establishing visa requirements for Service Engineers visiting customers Overseas.
The Service Coordinator will communicate with Customer Services and the Technical Department on matters relating to Customer post-sale Machinery enquiries. The customer may wish to book in a service, have a technical enquiry regarding a Machine, or be interested in receiving information on Service contracts. The Service Coordinator will take ownership of customer enquiries and provide clear feedback and information in a timely manner.
The Service Coordinator will join a highly skilled Service Department, who benefit from regular product training to better serve their customers. The Service Coordinator will use this training to ensure customers have a seamless experience and regular contact from the Service Department. Other duties will include, checking invoices, processing orders, data input and supporting the Service Manager.
Experience of working within Customer Service / Technical Support from within an Engineering or Manufacturing environment would be great experience for this role. High levels of accuracy and attention to detail is required, combined with excellent communication skills and the ability to use your own initiative. The business can offer a competitive salary, pension and long-term career prospects.
Salary £30,000 pa - £35,000 pa depending on experience
Location: Blackburn; Ref: 3288